Our return policy is effective for 30 days after receiving your product. To be eligible for a return, your item must be unused, in the same condition that you received it, and it must also be in the original packaging. For refunds (if applicable), please email support@lightsbetter.com with your full name, order number, item description and the reason for your return.
Return requests for orders received and delivered after 30 days will be politely declined. We hope you understand. If 30 days have passed since your order was delivered, unfortunately, we can’t offer you an exchange or a refund.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed immediately, and a credit will automatically be applied to your credit card (or original payment method) within a few days- depending on your bank.
Please make sure to read our item descriptions carefully. Please bear in mind that the photo may slightly different from the actual item in terms of colour due to the lighting during photo shooting or the monitor’s display.
Every once in a while, an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred due to an error on our part, we are more than happy to replace or refund the item.
Our Responsibility
Faulty Product: If the product has a manufacturing defect.
Wrong Item Sent: If we send you the wrong product, colour or size.
Your Responsibility
Oops! Somewhere along the way, you might have made a mistake. If any of these are the case, it’s up to you to sort things out, and unfortunately, we cannot refund your item.
For example:
Incorrectly Provided Address: If you made an error in the address. We are not responsible for orders not received due to incorrect shipping addresses entered by the customer at the time of purchase.
Return / Exchange Process If
If you believe an error has occurred due to a mistake on our part, please accept our sincerest apologies! Your satisfaction is of the highest importance to us! We are happy to replace or exchange any items that we missed the mark on.
Exchange Request Instructions
Please follow these instructions for Return Request:
1. Take a photo of the problem – If the problem is size, please use a ruler.
2. Email the subject line “Order # “Your Order Number” Replacement Request” to Support Email.
Please include the following:
– The photo(s)
– A specific description of the issue
– The Order Number – If multiple products are in order, identify the product with the issue. Our support team will respond within one business day, and Return Instructions will be provided.
All orders are guaranteed for delivery. If orders are not received due to circumstances beyond our control, a replacement item will be ordered. The replacement item will be shipped to the original Shipping Address listed when the original order was placed.
Refunds will not be granted if the customer ordered the incorrect size/colour/quantity etc. We ship the exact item(s) you select at purchase time. If you require a change to your order, please email us ASAP, and we will try our best to accommodate your request. If your order has already been processed or shipped, we cannot make changes to your order, and a refund will not be granted.
Items received that are defective or damaged will be replaced with the same item free of charge. We also provide full refunds in instances of defective or damaged goods.
Late or missing refunds (if applicable)
If you haven’t received a refund, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us via support email.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Lightsbetter
E-mail: support@lightsbetter.com